FREQUENTLY ASKED QUESTIONS
Where is Desa Saya Eco Luxury Resort & Spa?
Desa Saya Eco Luxury Resort & Spa is located in North Bali, in the small fishermen’s village Tejakula, near Singaraja in the province of Buleleng.
How do I get there?
Bali is served by flights to Denpasar Airport from major worldwide hubs. On arrival in Denpasar, it´s approximately a 2,5 – 3 hours drive to Tejakula / North Bali through the beautiful landscapes of Bali. We will be happy to book your airport transfer at the cost of EUR 45,00 (EUR 50,00 for night drives). Of course we offer you a pick-up service from any other part / hotel in Bali.
Do I need a visa?
Travellers from the US, AU and the EU do not require a visa for visits up to 30 days to enter Bali, Visa-free visits can´t be extended or transferred to another type of visa. You must have at least two blank pages in your passport on arrival. Your passport should also be valid for at least 6 months beyond your intended return date. Travellers from other countries may require a visa, so please check with your nearest Indonesian Embassy or Consulate.
If you’re travelling to Indonesia for more than 30 days, you should apply for a visa before you travel, or get a visa on arrival at a cost of US$35, or the equivalent in Indonesian rupiah. This type of visa is valid for 30 days, and can be extended once (for a maximum of 30 days) by applying to an immigration office within Indonesia.
Can I hire Desa Saya exclusively?
Absolutely! Whether it’s for a birthday, anniversary, wedding, group stays, retreats or seminars or just to spend quality time with family, friends or colleagues. The Desa Saya team is on hand to cater for all requests. Please ask us for more details.
How about cash? What is the currency?
The currency in Bali is the Indonesian Rupiah (IDR). Get your currency before you leave home or visit an authorized money changer in the major towns and cities. There are cash machines at the airport, on the way to the resort and the bigger cities in North Bali which normally accept most major cards. There are 2 ATMs in Tejakula which accept only MASTERCARD.
You are welcome to pay in cash for any extras such as souvenirs from the gift shop or beauty treatments, restaurant or we can just charge these to your room. Please notice, that extras which are not part of our Hotel service, like for ex. the day tours, boat trips and favors like buying you cigarettes, have to be paid separately and in cash. We prefer payment in cash in IDR, but we also accept credit cards. Payments in cash in other currency than IDR are subject to 3 % surcharge. Card payments are subject to 2 % surcharge.
Tipping is entirely up to you. We do not charge you any additional service charges on your hotel invoice. However, we are always very happy when the good work of our team is being honored with a tip. If you have any questions about tipping, you can discuss this with our manager. All tips are shared amongst all the team of Desa Saya Eco Luxury Resort & Spa.
When is the best time to visit Bali? What will the temperature be?
Bali is generally a fantastic place to visit year round. The landscape changes with every season, so each visit will give you a different perspective on the Island of Bali.
As a tropical destination, Bali´s weather is generally fairly mild and pleasant year round however the major seasonal difference falls between the wet and dry seasons. In general the weather in North Bali is a lot milder than in the rest of the Island of the gods. The wet season falls from November to April and is a little hotter and definitely more humid, with brief but heavy torrential rainfall during the day, however this rainfall does little to impact on tours and activities. The dry season falls from May to October and is certainly thought of as one of the best times to visit Bali as the sun is always out and the ocean inviting.
Is there air conditioning?
All our rooms have air conditioning that you can adjust to your own comfort level. For more details please check our room descriptions. There are also ceiling fans in every room.
What clothing and footwear will I need?
In general clothes should be lightweight, but take a light jacket if you are planning a trip with a local fisher boat in the morning to see the dolphins or if you want to join a volcano trekking tour, take a jumper/sweater, fleece or warm jacket too. Please have in mind, that in a tropical area long trousers and long sleeve shirts are a very effective protection against mosquitos.
Trainers/sneakers are fine for volcano walks. And it’s a good idea to bring a sunhat, sunglasses and plenty of sunscreen for all seasons for your walks on our beautiful natural black volcanic sand and pebbles beach which is typical for North Bali and make sure you don’t forget your swimsuit.
A proper outfit is essential if you wish to visit a temple in Bali. The shoulders have to be covered and you have to wear a traditional “Sarong” with belt. Of course we have those for you to bring on your excursions.
Do I need to take precautions against malaria or dengue fever?
Bali is not a malaria area and here in North Bali there is only a lower risk of dengue fever. During your stay it is still important to cover up with insect repellent. We provide an excellent one in your room, but bring your own stick or roll-on repellent to take out on your excursions and for when you first arrive in Denpasar. All our rooms have mosquito nets too.
Arrival and departure details
Check-in is officially 2pm. If you want to arrive earlier we’ll make every effort to have a room ready for you, but if not we’ll look after your bags so you can start enjoying yourself. Of course you have full access to the conveniences of our Resort. Check-out is officially 11am however we are flexible. Just ask us the night before you leave.
We have first aid equipment with staff trained in administering first aid. Doctors on call are available to guests with minor aches and injuries, but this will be charged, so make sure you have appropriate travel insurance. There is a local hospital in Tejakula village – the nearest hospitals with western standard are located in Singaraja.